1. Overview

At OnekkisuBD, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.

2. Returns

• Eligibility: Items must be returned within [number] days of receipt.

• Condition: Items must be unused, undamaged, and in their original packaging.

• Exceptions: Certain types of items (such as perishable goods, custom products, and intimate items) are non-returnable.

3. Return Process

1. Initiate Return: Contact our customer support at onekkisuponno@gmail.com/01850945080 to initiate a return.

2. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RAN) and further instructions.

3. Shipping: Pack your item securely and send it to [Return Address] along with the RAN.

4. Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund within [number] business days.

• Method of Refund: If your refund is approved, it will be processed to your original method of payment within [number] business days.

• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the item was incorrect or defective.

5. Exchanges

• Eligibility: If you need to exchange an item, please initiate the return process and specify that you would like an exchange.

• Processing Time: Exchanges will be processed once the returned item is received and inspected.

6. Contact Us

If you have any questions about our refund and return policies, please contact us:

• Email: onekkisuponno@gmail.com

• Phone: 01850945080