1. General Information

• Shipping Locations: We deliver to Bangladesh only. Please note that we do not ship to P.O. boxes.

• Processing Time: Orders are typically processed and shipped within same business days but sometimes it depends on availability of courier's transportation 

2. Shipping Options

• Standard Shipping: Estimated delivery within 2 business days inside Dhaka and 3-4 business days outside Dhaka.

3. Shipping Costs

• Standard Shipping: 100TK

4. Order Tracking

• Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment.

5. Delivery Time

• Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions and customs delays.

• Please note that public holidays and weekends may impact delivery times.

6. Failed Delivery Attempts

• If delivery is unsuccessful after two attempts, the package will be returned to us. You will be responsible for the cost of re-shipping the item.

7. Damaged or Lost Packages

• If your package is damaged or lost during transit, please contact our customer support within 3 days of the expected delivery date for assistance.

8. Contact Us

If you have any questions about our delivery policies, please contact us:

• Email: onekkisuponno@gmail.com

• Phone: 01850945080